Privacy Policy
Last updated: September 19, 2025
This Privacy Notice for Spike(‘we’, ‘us’, or ‘our’), describes how and why we might access, collect, store, use, and/or share (‘process’) your personal information when you use our services (‘Services’), including when you:
- Visit our website at https://www.volleyspike.app or any website of ours that links to this Privacy Notice
- Download and use our mobile application (Spike), or any other application of ours that links to this Privacy Notice
- Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].
Summary of Key Points
This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by using our table of contents below to find the section you are looking for.
What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information?
We do not process sensitive personal information.
Do we collect any information from third parties?
We do not collect any information from third parties.
How do we keep your information safe?
We have adequate organisational and technical processes and procedures in place to protect your personal information.
Table of Contents
1. What Information Do We Collect?
Personal Information You Disclose to Us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You:
Payment Data
We may collect data necessary to process your payment if you choose to make purchases. All payment data is handled and stored by Stripe.
Application Data
If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:
- Geolocation Information: We may request access to track location-based information from your mobile device to provide location-based services.
- Mobile Device Access: We may request access to certain features from your mobile device, including calendar, reminders, social media accounts, and other features.
- Push Notifications: We may request to send you push notifications regarding your account or certain features of the application(s).
Information Automatically Collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and other technical information.
2. How Do We Process Your Information?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
We process your personal information for a variety of reasons, including:
- To facilitate account creation and authentication and otherwise manage user accounts
- To save or protect an individual’s vital interest, such as to prevent harm
- To provide, improve, and administer our volleyball community services
- To facilitate event creation, management, and participation
- To process payments for events and tournaments
- To connect you with other volleyball players and events
- To send notifications about events, matches, and community updates
- To improve our services and develop new features
- To provide customer support and respond to inquiries
- To ensure platform safety and prevent misuse
3. What Legal Bases Do We Rely On?
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason to do so under applicable law.
🔒 Consent
We may process your information if you have given us permission to use your personal information for a specific purpose. You can withdraw your consent at any time.
⚖️ Legal Obligations
We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with law enforcement or regulatory agencies.
🛡️ Vital Interests
We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to safety.
4. When and With Whom Do We Share Your Information?
In Short: We may share information in specific situations described in this section and/or with the following third parties.
Important Note
Your profile information is visible to other players in volleyball events you join. Contact details may be shared with event organizers for coordination purposes.
- Business Transfers: We may share or transfer your information in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Google Maps Platform APIs: We may share your information with certain Google Maps Platform APIs (e.g. Google Maps API, Places API) to provide location-based services.
- Payment Processors: Payment information is processed securely through Stripe according to their privacy policy.
5. Do We Use Cookies and Other Tracking Technologies?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.
6. How Do We Handle Your Social Logins?
In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.
Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or X logins). Where you choose to do this, we will receive certain profile information about you from your social media provider.
7. How Long Do We Keep Your Information?
In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information.
- Active account data: Retained while account is active
- Deleted account data: Removed within 30 days
- Payment records: 7 years for legal compliance
- Event history: 2 years after event completion
8. How Do We Keep Your Information Safe?
In Short: We aim to protect your personal information through a system of organisational and technical security measures.
🔐 Security Measures
- • Encryption of sensitive data in transit and at rest
- • Secure JWT authentication
- • Regular security audits and updates
- • Limited access to personal data by authorized personnel
⚠️ Important Disclaimer
No electronic transmission over the Internet can be guaranteed to be 100% secure. You should only access our Services within a secure environment.
9. Do We Collect Information From Minors?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services.
10. What Are Your Privacy Rights?
In Short: In some regions, you have rights that allow you greater access to and control over your personal information.
Your Rights Include:
Account Management: You can log in to your account settings and update your user account. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases.
11. Controls for Do-Not-Track Features
Most web browsers and some mobile operating systems include a Do-Not-Track (‘DNT’) feature or setting. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.
12. Do We Make Updates to This Notice?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated ‘Revised’ date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification.
13. How Can You Contact Us About This Notice?
If you have questions or comments about this notice, you may contact us at:
Email: [email protected]
Website: www.volleyspike.app
14. How Can You Review, Update, or Delete Data?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information.
To request to review, update, or delete your personal information, please contact us using the information provided above or through your account settings.